At phrelx, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data phrelx collects, why we collect it, how we use it, and what rights you have as a player.
Summary: phrelx collects only the personal data necessary to operate a safe, compliant, and enjoyable gaming platform for Filipino players. We do not sell your personal data to third parties. You have the right to access, correct, and delete your data at any time.
This Privacy Policy ("Policy") describes how phrelx ("phrelx," "we," "us," or "our") collects, processes, stores, and protects the personal data of users ("you," "Player," or "User") who access or use the phrelx website, mobile application, and all associated services (collectively, the "Platform").
phrelx is committed to protecting the privacy of all players in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. By using the phrelx Platform, you consent to the collection and use of your personal data as described in this Policy.
This Policy applies to all personal data collected through the phrelx Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications.
phrelx collects personal data in the following categories:
2.1 Registration and Identity Data
2.2 Financial and Transaction Data
2.3 Gameplay and Activity Data
2.4 Technical and Device Data
2.5 Communications Data
phrelx uses the personal data we collect for the following purposes:
phrelx processes your personal data on the following legal bases under the Data Privacy Act of 2012:
phrelx does not sell, rent, or trade your personal data to third parties for their own marketing purposes. phrelx may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third parties with whom phrelx shares personal data are contractually required to maintain appropriate security standards and to use the data only for the specified purpose.
phrelx retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
Specifically:
When personal data is no longer required, phrelx will securely delete or anonymize it in accordance with applicable data protection standards.
phrelx implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Security Reminder: phrelx will never ask for your password via email, live chat, or any other channel. If you receive a communication requesting your phrelx password, treat it as fraudulent and contact our support team immediately.
While phrelx takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your phrelx login credentials.
phrelx uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies used by phrelx include:
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core phrelx Platform, but may affect certain features and personalization.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by ph relx:
To exercise any of these rights, please contact the phrelx Data Privacy Officer using the contact details in Section 13 of this Policy. phrelx will respond to all verified requests within thirty (30) days.
The phrelx Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. phrelx does not knowingly collect personal data from persons under the age of 21.
If phrelx becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all data will be deleted, and any deposits will be returned at phrelx's discretion.
If you are a parent or guardian and believe your child has registered on the phrelx Platform, please contact our support team immediately so we can take appropriate action.
phrelx primarily stores and processes personal data within the Philippines. Where data is transferred to service providers located outside the Philippines — for example, cloud infrastructure or analytics providers — phrelx ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012.
phrelx will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.
phrelx reserves the right to update or modify this Privacy Policy at any time. When material changes are made, phrelx will notify registered players via email or a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this page.
Your continued use of the phrelx Platform following the posting of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how phrelx protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the phrelx Data Privacy Officer:
You also have the right to escalate unresolved privacy concerns to the National Privacy Commission (NPC) of the Philippines.
Six pillars of data protection every phrelx player benefits from
All data transmitted between your device and phrelx is protected by TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text.
phrelx verifies every player's identity and age before allowing real-money play. This protects you and ensures the platform remains compliant with PAGCOR and Philippine AML regulations.
phrelx never sells, rents, or trades your personal data to third-party marketers. Your information is used only to operate and improve the phrelx platform and to comply with legal obligations.
Access, correct, or delete your phrelx data at any time. Withdraw marketing consent, manage cookie preferences, or request full account closure — all from within your account settings.
phrelx operates in full compliance with the Data Privacy Act of 2012 (RA 10173) and is subject to oversight by the National Privacy Commission and PAGCOR.
phrelx keeps your data only as long as legally required. Once retention periods expire, data is securely deleted or anonymized — no indefinite storage of personal information.
Play your favorite casino games knowing your personal data is secure, your transactions are encrypted, and your rights as a Filipino player are fully respected. 21+ only.
PAGCOR-regulated · Data Privacy Act compliant · 21+ only